Payment Policy & Conditions
Payment
The total price of your tour will be clearly stated at the time of booking and confirmed in your booking confirmation or invoice. TruUs Adventures accepts payment through the payment methods available on our website or as specified in your booking confirmation.
A booking is considered confirmed once the required payment has been received and the booking confirmation has been issued by TruUs Adventures. All prices are quoted in the currency stated during the booking process. Once your booking has been confirmed, the agreed tour price will not change, unless you request additional services or make changes to your original booking.
Any additional services, activities, or expenses not included in the original booking will be communicated to you and may be charged separately. By making a booking with TruUs Adventures, you agree to the payment conditions stated in your booking confirmation and on this website.
Payment Terms
A 20% deposit of the total tour price is required to confirm your booking. The remaining 80% balance must be paid in full between 20 and 30 days before your scheduled arrival date, as specified in your booking confirmation or invoice. If the remaining balance is not received by the required payment deadline, TruUs Adventures may cancel the booking in accordance with our cancellation policy.
For bookings made less than 30 days before the scheduled arrival date, full payment may be required at the time of booking. Your booking confirmation will clearly state the total tour price, deposit received, remaining balance, and payment deadline.
Cancellation & Cancellation Fees
We understand that travel plans can sometimes change. If you need to cancel your booking, please contact TruUs Adventures as soon as possible. Cancellation requests must be made in writing. The 20% deposit paid to confirm your booking is non-refundable.
The following cancellation fees apply based on the date we receive your cancellation request:
• More than 30 days before arrival: 80% of the total tour price is refundable.
• 20–30 days before arrival: 75% of the total tour price is refundable.
• 10–20 days before arrival: 50% of the total tour price is refundable.
• Less than 10 days before arrival: No refund will be provided.
• No-show: If you do not arrive for your tour or fail to join the tour without prior notice, no refund will be provided.
Refunds are calculated based on the total tour price and do not include the non-refundable 20% booking deposit. Some services, including accommodation, transportation, entrance tickets, domestic flights, and other third-party services, may have their own cancellation conditions. Where applicable, any additional non-refundable costs already incurred on your behalf may be deducted from the refundable amount. We encourage guests to contact TruUs Adventures as early as possible if they need to cancel their booking.
*Cancellation policies may vary for certain tours, particularly private, customized, or special-departure tours. Any different cancellation conditions will be clearly communicated to you before or at the time of booking.
Rescheduling or Suspension
We understand that travel plans may sometimes need to change. Guests may request to reschedule their tour to a different date, subject to availability and the terms below.
• Rescheduling more than 20 days before arrival: Guests may request to change their travel date without a rescheduling fee, subject to availability. Any difference in tour price will be communicated before the change is confirmed.
• Rescheduling 10–20 days before arrival: Rescheduling may be possible subject to availability and any additional costs incurred by TruUs Adventures or our service providers.
• Rescheduling less than 10 days before arrival: Rescheduling is subject to availability and may be treated as a cancellation, depending on the circumstances and costs already incurred.
• Changes to the itinerary: Any significant changes to the original itinerary may result in additional costs, which will be communicated to the guest before confirmation.
• Suspension or postponement by TruUs Adventures: If a tour must be suspended or postponed due to circumstances beyond our reasonable control, TruUs Adventures will work with the guest to arrange an alternative travel date or other appropriate solution.
*A rescheduled booking is subject to the availability of accommodation, transportation, guides, activities, and other services. Any non-refundable costs already incurred for the original booking may remain payable. TruUs Adventures will always make reasonable efforts to accommodate a rescheduling request and provide the best available alternative.
Name Changes
The name provided at the time of booking should match the traveler’s passport or official travel document. If you need to correct or change a traveler’s name after booking, please contact TruUs Adventures as soon as possible. Minor spelling corrections may be made where possible and may be subject to the policies of our service providers.
A booking may not be transferred to another person without prior approval from TruUs Adventures. Any name change or transfer is subject to availability and the terms and conditions of airlines, hotels, transportation providers, entrance tickets, and other services included in the booking.
Any additional costs resulting from a name change or transfer will be the responsibility of the guest and will be communicated before the change is confirmed. TruUs Adventures cannot guarantee that a name change or transfer will be possible where a service provider does not permit such changes.
Travel Insurance
TruUs Adventures strongly recommends that all guests purchase comprehensive travel insurance before their trip. Your travel insurance should provide appropriate coverage for your personal circumstances and may include:
• Medical expenses and emergency treatment
• Trip cancellation or interruption
• Travel delays or missed connections
• Lost, stolen, or damaged baggage and personal belongings
• Emergency evacuation or repatriation
• Other unexpected expenses that may occur during your trip
Guests are responsible for ensuring that their insurance provides adequate coverage for the activities and destinations included in their itinerary.
*TruUs Adventures does not provide travel insurance and is not responsible for costs, losses, or expenses that could reasonably be covered by your travel insurance policy. We recommend reviewing your insurance policy carefully before travelling and carrying your insurance details with you throughout your trip.
Private Tours
Private tours are arranged exclusively for the guest or group and may involve services that are reserved specifically for their travel dates. The payment and cancellation conditions stated in this Payment Policy & Conditions apply to private tours unless different terms are clearly stated in the tour proposal, quotation, invoice, or booking confirmation.
A 20% deposit is required to confirm a private tour and is non-refundable. Any changes to the itinerary, travel dates, number of guests, accommodation, transportation, or other services after the booking has been confirmed may result in additional costs. Any additional costs will be communicated to the guest before the changes are confirmed.
If a private tour is cancelled, the applicable cancellation fees will be calculated according to the cancellation policy stated in this document. However, any non-refundable costs already paid or committed to third-party suppliers on behalf of the guest may also be deducted from the refundable amount.
*For customized or specially arranged private tours, different payment or cancellation conditions may apply. Where different conditions apply, they will be clearly stated in the quotation or booking confirmation before the booking is confirmed. TruUs Adventures will always make reasonable efforts to accommodate changes to a private tour and provide suitable alternatives where possible.
